Michael from Citywide has been to my house twice in the past week and he was very helpful. There were two things that really stood out to me with Citywide: 1) They are located in Monroe, and I am located in Saline - just the fact that I'm not located anywhere near them and they were willing to come out to me in a timely fashion is pretty impressive! 2) Michael installed a humidifier into our furnace that needed a bit of updating for a successful installation - the job ended up taking him half of the day! He even had to go get a part from Ann Arbor and come back to finish the job. And although unexpected things came up that made this technician do much more than anticipated, he didn't leave until the job was successfully completed AND I was not charged even one penny more! The price I was initially quoted was the price I paid (well, actually since I signed up for their biannual maintenance plan it was less).
I asked Michael several questions, as this is a new house therefore new furnace to us, and he patiently answered all of my questions and helped me in determining the order I should go about doing some things. He wore a face mask the entire time. I really appreciated how thorough he was and I truly have no doubt that our humidifier will not have any problems. He truly knew what he was doing.
As I mentioned, I was so impressed with his work that I signed up with a maintenance plan through Citywide, which includes WAY more than other HVAC companies plans. (I have worked at two HVAC companies in the past. Maintenance plans are usually not really worth it!!)
I would 100% recommend Citywide. Excellent customer service!