Reviews

They put in a new furnace, central air, and hot water heater for my friend. They were there when they said they'd be, and did a great job. My friend is very happy.

If you’re going through google looking for a repair/install HVAC company, STOP and use this company. You won’t be sorry. They fit me in for an AC repair on one of the hottest days of the year. The technician that came out was friendly, attentive, professional and empathetic to my dilemma. Once he repaired the problem, he stayed for a while to make sure everything was working properly. I won’t go on about the price, let me just say, I was shocked at how inexpensive the bill was!!

Can not say enough good things about City Wide. We were assigned this company through our home warranty and had a great experience with them. From the office staff to the technicians, they were very prompt and professional. I will definitely use them in future needs outside of my home warranty as they have been phenomenal.

This company is top notch! Even though I’m nowhere near their business they have been out several times to fix my unit. They have endless endless amounts of knowledge when it comes to your HVAC system. I will only use citywide moving forward. If you have any issues with your home warranty they will go to bat for you. I’ve never delt with such a professional well mannered group of individuals in my life.

The professionals that came to install my A/C unit was just that, professionals. Exceptional customer service and prompt, knowledgeable service! I recommend them wholeheartedly.

Fantastic service, good work and affordable!

Great experience with Alan. He was very pleasant, knowledgeable, and found the problem quickly. Shelly is wonderful and makes sure all of your needs are met. I will be using them again with great confidence.

Gavin and Allen were great! Very knowledgeable and answered all questions I had and addressed any concerns. I highly recommend this company! Great value and A-1 work!

We needed our air conditioning recharged. They were able to come out the next day. The young man was pleasant. He looked everything over and recharged the central air. All for a very reasonable price. Thank you City Wide. I would recommend you to anyone!!

Alan is a true expert in his field he found and diagnosed multiple problems with my furnace and had it up and running in no time , I can't recommend these guys enough

I called for service and the sent Mike. He did a awesome job cleaning my furnace and servicing my unit. 2 days later they came back out at NO. CHARGE and found another problem. Simple fix. My husband has stage 4 cancer and can't be without heat or air. Bless this company....They are the best

I was referred to this company though my home warranty company and I can't express enough how amazing the service I received was! Michael was the technician who came out, he was very friendly and professional and didn't make me feel uncomfortable in my home considering I was the only one home for his visit today. Our problem was solved in less than one hour and the payment process was relatively simple. I definitely would love to use this company's services again

Whenever I have called,they are fast,polite,efficient. They care about their customers. Would recommend to everyone.

I have never been more impressed with an HVAC company!!!! Mike was super friendly! My dog loved him too 😊 I am a first time homeowner and Mike took the time to explain everything simply and in great detail. I think services were completed in less than an hour!!!

Our heat hasnt worked properly for over a week, so its been painfully cold in the house. Weve had to open the oven door to keep the house semi warm. Alan came and fixed the problem, which we are grateful for. Thank you so much! He was very sweet, efficient, and professional.

Thank you city wide, Mike was great,I couldn't have picked a better heating and cooling company you guys are awesome and will be my heating and cooling company going forward.

Great company ! I would have them install my next project. Shelly & Al helped with my last project.

Michael from Citywide has been to my house twice in the past week and he was very helpful. There were two things that really stood out to me with Citywide: 1) They are located in Monroe, and I am located in Saline - just the fact that I'm not located anywhere near them and they were willing to come out to me in a timely fashion is pretty impressive! 2) Michael installed a humidifier into our furnace that needed a bit of updating for a successful installation - the job ended up taking him half of the day! He even had to go get a part from Ann Arbor and come back to finish the job. And although unexpected things came up that made this technician do much more than anticipated, he didn't leave until the job was successfully completed AND I was not charged even one penny more! The price I was initially quoted was the price I paid (well, actually since I signed up for their biannual maintenance plan it was less). I asked Michael several questions, as this is a new house therefore new furnace to us, and he patiently answered all of my questions and helped me in determining the order I should go about doing some things. He wore a face mask the entire time. I really appreciated how thorough he was and I truly have no doubt that our humidifier will not have any problems. He truly knew what he was doing. As I mentioned, I was so impressed with his work that I signed up with a maintenance plan through Citywide, which includes WAY more than other HVAC companies plans. (I have worked at two HVAC companies in the past. Maintenance plans are usually not really worth it!!) I would 100% recommend Citywide. Excellent customer service!

My husband and I were looking to install a new heating and a/c system. We looked at a few different providers in the Monroe Michigan area and double checked all of their reviews. Citywide had the best reviews and we have found that their service, professionalism, and dedication for a job well done is paramount and we made a very good decision to hire them. Great work, you can trust them.

I would definitely recommend this company. My service man Michael, was very polite, considerate, and personable. He explained everything to me that he did and fixed a vent that was not not connected properly. I am so very grateful for what he did today. Local businesses are the people to call.