Reviews

Great company ! I would have them install my next project. Shelly & Al helped with my last project.

Michael from Citywide has been to my house twice in the past week and he was very helpful. There were two things that really stood out to me with Citywide: 1) They are located in Monroe, and I am located in Saline - just the fact that I'm not located anywhere near them and they were willing to come out to me in a timely fashion is pretty impressive! 2) Michael installed a humidifier into our furnace that needed a bit of updating for a successful installation - the job ended up taking him half of the day! He even had to go get a part from Ann Arbor and come back to finish the job. And although unexpected things came up that made this technician do much more than anticipated, he didn't leave until the job was successfully completed AND I was not charged even one penny more! The price I was initially quoted was the price I paid (well, actually since I signed up for their biannual maintenance plan it was less). I asked Michael several questions, as this is a new house therefore new furnace to us, and he patiently answered all of my questions and helped me in determining the order I should go about doing some things. He wore a face mask the entire time. I really appreciated how thorough he was and I truly have no doubt that our humidifier will not have any problems. He truly knew what he was doing. As I mentioned, I was so impressed with his work that I signed up with a maintenance plan through Citywide, which includes WAY more than other HVAC companies plans. (I have worked at two HVAC companies in the past. Maintenance plans are usually not really worth it!!) I would 100% recommend Citywide. Excellent customer service!

My husband and I were looking to install a new heating and a/c system. We looked at a few different providers in the Monroe Michigan area and double checked all of their reviews. Citywide had the best reviews and we have found that their service, professionalism, and dedication for a job well done is paramount and we made a very good decision to hire them. Great work, you can trust them.

I would definitely recommend this company. My service man Michael, was very polite, considerate, and personable. He explained everything to me that he did and fixed a vent that was not not connected properly. I am so very grateful for what he did today. Local businesses are the people to call.

The technician, Alan, was wonderful, he showed me proof of what was wrong and he was very personable. They didn't charge me any bogus prices to find out the source of the problem like some companies do. Looking forward to having the comfort of a new furnace this Monday. Defiantly go with this company for all your heating and cooling needs.

So just had a new furnace put in, today! Mike and Donnie did an amazing job, in a little space. Polite gentlemen and very professional, my place is warm again thank you guys!!!!! Would definitely recommend this company to everyone!

Over the past years Citywide has serviced both my AC and furnace, installed a garage door, and installed a ceiling mount furnace in my garage. Quality equipment and workmanship. I have no issues at all and their prices are reasonable. I will continue to use them in the future since they have not let me down.

City has been an excellent resource. They do a great job at a great price.! I've used them many times and have always been extremely happy. You won't go wrong with Citywide.

I contacted Citywide to do work at a rental home I own. Thank you to Jenette and Shelly they have the kindest support staff in the office. My tek Daniel has gone above and beyond to provide good service. I have and will recommend this company to everyone.

fast honest service, reasonable prices very professional

Daniel was on time, very professional, friendly and fixed my issue. Would recommend them to a friend.

A returning customer for sure! Something you don’t see often is small, family owned businesses like this and I cannot respect that more. Above all else when in a contractor situation is honesty as well. And I got that 100% from Alan’s maintenance work recently. We knew our unit was old and assumed it was working properly as it turned on every time and the house stayed warm in the winter, but like anything, regular maintenance is always a good idea. Alan came in, confirmed everything ran smoothly and our unit still had a lot of life in it. There are obviously advantages he went over to owning newer units. Energy use and efficiency are much better nowadays, but knowing this isn’t an issue we need to address now and can plan for later was a huge plus to my wife and I. Too often a contractor will come in and try to sell you now, forcing you to make an immediate and impulsive decision. Knowing I can plan and put other more important projects in front of this means that when we do switch out our furnace and AC unit, City Wide will be getting the call. I don’t even feel the need to shop around. Honesty today may not always get the sale today, but it creates a customer that comes back again and again. And that is what they got from us. Thank you!

Alan performed the repair to my furnace in an expeditious manner. He was thorough, cordial, and knowlegible. Jenelle (spelling?) was also very cordial and quick to respond scheduling my repair service. I highly recommend City Wide Heating and Cooling. 5 stars. ~

Alan and his team did a great job installing a new furnace and AC unit. They were very professional and courteous. They cleaned up after themselves and explained everything to me very well. I would recommend Citywide for any HVAC work. thanks!

Fair prices, came out in the dead of winter and installed a new furnace. No one else would come.

big shout out and thank you to Citywide, finally got my brand new unit to work, put in by a different company the beginning of June and it did not work, after several calls to the other company, after several no-shows, Citywide found the blockage and I now have cental air in my apt...highly recommend Citywide!!

Thank you City Wide Heating & Cooling for installing my new furnace and water tank . Great customer service with the techinicians who came out to my home along with the ladies inside the office. I would recommend them to anyone who is looking for a dependable heating & cooling company who is knowledgeable in what they do.

Very friendly staff, came out right away and serviced our AC quickly while we dealt with our insurance company.

Citywide was very professional and Janelle in the office was very nice, I would definitely use this company again and refer them to my family and friends!!😁

Excellent service with a knowledgeable and polite technician Dan P. They diagnosed my issue and had our AC up and running in no time. Will definitely call back for any heating and cooling issues in the future.

Dan P. came out to look at my AC unit. He was very professional and took the time to explain to me what was wrong with my unit. He came to my home twice and was on time & respectful both times. City Wide's office staff, Janelle & Shelly, were equally as helpful. City Wide was assigned to my case through my home warranty company. All the City Wide employees worked very hard with me and advocated for me as I struggled to deal with my home warranty company. I would recommend using City Wide for any heating or cooling needs because they put the customer first.