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See What Our Customers Have to Say -
118 Reviews

Jodi Flavell
City Wide is the absolute best!! I use them for my personal home as well as my rentals. When you call in it is like walking into the "Cheers" bar. They know your name and listen to your problems. When the service techs arrive at your house they are friendly and professional. They get straight to the problem and fix it. They do not speak down to or mansplain things to me because I am a woman. I have also never felt like they have tried to exaggerate a problem or oversell me on any services or systems. Their pricing is fair and reasonable. On my rentals I can trust to give them a lock box code and do the work while I am not there. Support small local businesses like this one! You will be happy you did!
Kaci Ling
Called in hopes someone could come finish the last steps of our mini split. City wide was the first place that would help! Every person I encountered was amazing whether it was on the phone or when they came to our home. Definitely recommend them for all your HVAC needs! I know I’ll be calling them first if myself or someone I know needs HVAC service. Thanks City Wide!
David Alcenius
If you look up the definition of customer service in the dictionary, there's a photo of City Wide. When I have an issue with my HVAC system, I call City Wide and they have a technician out to our house within the hour. Their service guys are honest about the repairs and give me options to keep my costs down. When my wife and I needed our AC unit replaced, they estimated at half the cost of other HVAC companies in the area and I was extremely happy with the service and the AC unit. 10/10, best HVAC company in Monroe/Frenchtown.
Diana Jarvis
This Company goes above and beyond. They were more than helpful. The lady answering the phone was very polite and friendly and the technician Alan was extremely easy to talk to and work with. Definitely would recommend this company.
Ed W
I would recommend this company if you are needing a new ac unit or furnace. They did an excellent job installing my new ac unit. They also repaired my old furnace & replaced the blower motor so that I wouldn't need to replace the entire system. Alan came out the same day when our ac unit was broken and fixed it when it was 100° outside. They were very professional skilled technicians I will refer everyone to go here. and they had the best price in town.
Bryan Jager
Great company to work with. Responsive and flexible with appointments.
Sabra Hamilton
CityWide is the best company I have had the opportunity to work with in a very long time. Unfortunately, my AC went out during a very hot June. Shelly was able to squeeze me in the same day for a service tech appt and it turned out to be my 30-yr old furnace. A new furnace was installed yesterday by 3 guys that were very professional and didn't mind answering my questions along the way. They cleaned up after themselves and made sure everything was perfect before they left. I would recommend CityWide to everyone without reservation.
Gina Essary
Great price. Great service.
Brian R
William Swincicki
Alan [ from City Wide ] was very through and persistent in getting to the solution correctly diagnosing the problem and fixing it !!! Alan ended up saving us over $ 6,000 that another previous local Carrier Heating & Cooling Firm wanted for their diagnosis RECOMMENDING a NEW Carrier Furnace to replace our existing Carrier Furnace . Our existing Furnace IN WHICH THEY had RECENTLY REPLACED its TWO Heat Exchanges which were under Warranty and a NEW Carrier Control Circuit Board for the EXISTING FURNACE that we paid $ 1,180 for [ The NEED for which was diagnosed by THIS PREVIOUS Carrier Dealer ] WHICH DID NOT FIX the EXISTING FURNACE PROBLEM and was an unnecessary EXPENSE and 🤔 " I " SUSPECT WAS NOT EVEN DEFECTIVE AT ALL 🤔 ??? CityWide Heating and Cooling did an exemplary job for us and we would not Hesitate RECOMMENDING THEM to any prospective customers 😀 !!! Respectfully Yours , William Swincicki , Home 🏡 Owner
Diane Myers
Great service , fair rates
Julie Beste-walz
Recommended Citywide to a friend. she had expressed how pleasant the office staff was and how responsive the technician was. He arrived early which was greatly appreciated on this cold day.. Fortunately just a small but greatly needed fix. great Job Citywide
Located in Monroe
Alan and the staff was so caring, very dependable and efficient. I'll be sure to call them again!!
Jimmy Haskins
Very dependable fair rates.
Kathy T'S Manx Cattery
They put in a new furnace, central air, and hot water heater for my friend. They were there when they said they'd be, and did a great job. My friend is very happy.
Chuck Mills
Yvette Woodworth
If you’re going through google looking for a repair/install HVAC company, STOP and use this company. You won’t be sorry. They fit me in for an AC repair on one of the hottest days of the year. The technician that came out was friendly, attentive, professional and empathetic to my dilemma. Once he repaired the problem, he stayed for a while to make sure everything was working properly. I won’t go on about the price, let me just say, I was shocked at how inexpensive the bill was!!
Ashley Everett
Can not say enough good things about City Wide. We were assigned this company through our home warranty and had a great experience with them. From the office staff to the technicians, they were very prompt and professional. I will definitely use them in future needs outside of my home warranty as they have been phenomenal.
Chris Danielian
This company is top notch! Even though I’m nowhere near their business they have been out several times to fix my unit. They have endless endless amounts of knowledge when it comes to your HVAC system. I will only use citywide moving forward. If you have any issues with your home warranty they will go to bat for you. I’ve never delt with such a professional well mannered group of individuals in my life.
Dustin Perkins
The professionals that came to install my A/C unit was just that, professionals. Exceptional customer service and prompt, knowledgeable service! I recommend them wholeheartedly.
Rebel Jones
Fantastic service, good work and affordable!
Located in Dundee
Great experience with Alan. He was very pleasant, knowledgeable, and found the problem quickly. Shelly is wonderful and makes sure all of your needs are met. I will be using them again with great confidence.
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Jared Henderson
Gavin and Allen were great! Very knowledgeable and answered all questions I had and addressed any concerns. I highly recommend this company! Great value and A-1 work!
Adam Krimmel
Located in Carleton
We needed our air conditioning recharged. They were able to come out the next day. The young man was pleasant. He looked everything over and recharged the central air. All for a very reasonable price. Thank you City Wide. I would recommend you to anyone!!
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