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See What Our Customers Have to Say -
134 Reviews

Cheryl Varney
Located in Temperance
I called for a routine service call for my A/C and had service the same day. Al was courteous, efficient, and helpful. So glad I had them install my furnace and air conditioner.
Ann Knowles
Located in Canton
We could not be happier with our new air conditioner and the service provided by Citywide Heating and Cooling. I called Citywide on a Wednesday inquiring about a new air conditioner and the time frame that we would need to expect for full installation. Alan Hartline had it completed on Thursday...the next day!! The air conditioner that was installed is cooling the house fabulous! Our previous air conditioners have never cooled the second floor of our house, but the Carrier installed by Citywide is cooling both floors wonderfully! Thanks Citywide and thanks Alan for the wonderful service, product and price! I will continue to rave about you to all of my friends and family.
Brian Burchette
On behalf of the Board and Members of Monroe Community Players, we have to thank Alan and the company for such amazing work at such a great price. We are a small non-profit organization and Alan did his very best to keep us within the budget we had. I cannot recommend these folks enough!!!! Thank you from the bottom of our hearts!
Michelle Bolicki
Top quality service Very honest and fair.. Thank you for treating me so well Allen!!
Larry Deranek
Very happy with Citywide. Came out same day to fix my AC unit during this heat. Sieb, the original installer, couldn't make it out for four more days. Would recommend.
Beats Davis
City Wide is a company my parents have worked with for years and are still customers. Today, Saturday Al came out and installed an entire new AC unit for my parents. A SATURDAY! With the temperatures being 85-90° this past week, and my parents not being in their 40s anymore? Getting their AC fixed was a necessity. Thanks to City Wide my parents can relax now.
Chad Cook
Wayne from City Wide came out later in the day to look at my A/C. It was cooling, but not as well as it should be. He took plenty of time going over everything as well as gave me maintenance advice on how to keep my unit in good condition. Even though it was the end of the day, after 6pm, Wayne took his time and went over everything. When he left, the air was functioning properly. The service and customer service were great.
Nathan Hughes
Located in Monroe
Great company gave me great price for new furnace and ac system didn't try too over two guys who installed my furnace and ac system did a good job with installation they were also friendly there's a lot of different companies out there IAM glad I chose city wide heating and cooling
Mick Malone
Excellent installation and service.
Mary Stalnaker
Great company & great prices!!
Christine Hall
Steve Takacs
Al came out quoted me a very good price on my heating and cooling system. The guys did an amazing job with installation. Very friendly and informative. Love my new HVAC system. I highly recommend City Wide Heating and Cooling
Kenny Hamel
Call these guys FIRST! I needed the chimney cap replaced for my furnace vent pipe. After calling nearly 12 companies, City Wide ended up doing the job for half the price and the same day. Completely professional.
Jodi Flavell
City Wide is the absolute best!! I use them for my personal home as well as my rentals. When you call in it is like walking into the "Cheers" bar. They know your name and listen to your problems. When the service techs arrive at your house they are friendly and professional. They get straight to the problem and fix it. They do not speak down to or mansplain things to me because I am a woman. I have also never felt like they have tried to exaggerate a problem or oversell me on any services or systems. Their pricing is fair and reasonable. On my rentals I can trust to give them a lock box code and do the work while I am not there. Support small local businesses like this one! You will be happy you did!
Kaci Ling
Called in hopes someone could come finish the last steps of our mini split. City wide was the first place that would help! Every person I encountered was amazing whether it was on the phone or when they came to our home. Definitely recommend them for all your HVAC needs! I know I’ll be calling them first if myself or someone I know needs HVAC service. Thanks City Wide!
David Alcenius
If you look up the definition of customer service in the dictionary, there's a photo of City Wide. When I have an issue with my HVAC system, I call City Wide and they have a technician out to our house within the hour. Their service guys are honest about the repairs and give me options to keep my costs down. When my wife and I needed our AC unit replaced, they estimated at half the cost of other HVAC companies in the area and I was extremely happy with the service and the AC unit. 10/10, best HVAC company in Monroe/Frenchtown.
Diana Jarvis
This Company goes above and beyond. They were more than helpful. The lady answering the phone was very polite and friendly and the technician Alan was extremely easy to talk to and work with. Definitely would recommend this company.
Ed W
I would recommend this company if you are needing a new ac unit or furnace. They did an excellent job installing my new ac unit. They also repaired my old furnace & replaced the blower motor so that I wouldn't need to replace the entire system. Alan came out the same day when our ac unit was broken and fixed it when it was 100° outside. They were very professional skilled technicians I will refer everyone to go here. and they had the best price in town.
Bryan Jager
Great company to work with. Responsive and flexible with appointments.
Sabra Hamilton
CityWide is the best company I have had the opportunity to work with in a very long time. Unfortunately, my AC went out during a very hot June. Shelly was able to squeeze me in the same day for a service tech appt and it turned out to be my 30-yr old furnace. A new furnace was installed yesterday by 3 guys that were very professional and didn't mind answering my questions along the way. They cleaned up after themselves and made sure everything was perfect before they left. I would recommend CityWide to everyone without reservation.
Gina Essary
Great price. Great service.
Brian R
William Swincicki
Alan [ from City Wide ] was very through and persistent in getting to the solution correctly diagnosing the problem and fixing it !!! Alan ended up saving us over $ 6,000 that another previous local Carrier Heating & Cooling Firm wanted for their diagnosis RECOMMENDING a NEW Carrier Furnace to replace our existing Carrier Furnace . Our existing Furnace IN WHICH THEY had RECENTLY REPLACED its TWO Heat Exchanges which were under Warranty and a NEW Carrier Control Circuit Board for the EXISTING FURNACE that we paid $ 1,180 for [ The NEED for which was diagnosed by THIS PREVIOUS Carrier Dealer ] WHICH DID NOT FIX the EXISTING FURNACE PROBLEM and was an unnecessary EXPENSE and 🤔 " I " SUSPECT WAS NOT EVEN DEFECTIVE AT ALL 🤔 ??? CityWide Heating and Cooling did an exemplary job for us and we would not Hesitate RECOMMENDING THEM to any prospective customers 😀 !!! Respectfully Yours , William Swincicki , Home 🏡 Owner
Diane Myers
Great service , fair rates
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